FAQs

Q?

Why is the free delivery offer not available during promotional periods?

A.

We do not run any two promotions in conjunction with each other. Apologies for any disappointment.

Q?

If I order something that is no longer in stock what will happen to my order?

A.

During extremely busy periods it is possible to place an order for a product which may just have gone out of stock. In this case, the eSTORE reserves the right to cancel your order.
If you have paid via PayPal, you will be issued with a refund for the amount paid.
If you have paid via credit/debit card your card will not have been charged.
We apologise for any inconvenience.

Q?

What is the returns policy for sale items on the eSTORE?

A.

Refunds are available on sale items within 14 days of purchase.

Q?

Why does my gemstone look different to the image pictured on the eSTORE?

A.

The product photography displayed on our website matches the product as closely as possible. All of our jewellery is hand-finished with genuine gemstones and so details such as the exact shade of colour of the stone can vary slightly. This is all a part of what makes your jewellery unique and special.

Q?

How can I delete my eSTORE account?

A.

We are sorry you want to delete your account. Please email our NICHELLE JEWELLERY DESIGN eSTORE Customer Care Team at sales@nichellejewellery.com  and request that your account be deleted. Please ensure that you send the email from the email address linked to the account so we can verify that it is a genuine request.

Q?

I am ordering a bracelet and several charms in one order, how will my items be packaged?

A.

If you purchase a bracelet and charms, these will be sent to you in a NICHELLE JEWELLERY DESIGN bracelet box. In case any of the items are gifts, we will also send you additional boxes for your charms.
If you order several charms, these will be sent to you in one NICHELLE JEWELLERY DESIGN charm box. In case these are gifts, we will also send you additional charms boxes.

Q?

How do I contact NICHELLE JEWELLERY DESIGN UK about an in store purchase?

A.

If your enquiry is relating to a jewellery purchase in store, we recommend that you contact the store directly.

Q?

How do I contact NICHELLE JEWELLERY DESIGN UK with a general enquiry?

A.

If you have a more general enquiry about NICHELLE JEWELLERY DESIGN UK products and services, or you have a complaint, please email sales@nichellejewellery.com

Q?

How do I contact the NICHELLE JEWELLERY DESIGN eSTORE?

A.

For consumer enquiries relating to the eSTORE, please use the following contact details:
Call +442920619785 Monday to Friday 08:00 - 18:00
Email - sales@nichellejewellery.com

 

Q?

What size ring should I buy?

A.

Please click this link for our ring size guide.

Q?

Why and how are the NICHELLE JEWELLERY DESIGN products hallmarked?

A.

The NICHELLE JEWELLERY DESIGN products are hallmarked according to the EU law. The Assay Act 1986 guarantees, by means of legal hallmarks, that an object contains the correct level of platinum, gold and/or silver. Pure platinum, gold and silver are too soft to be made into jewellery or utensils. They are therefore mixed with base metals to achieve a sufficiently hard material to work with. The quantity of precious metal in such an alloy is called the fineness of the alloy. The fineness is given in parts (by weight) per 1000 of the alloy. For example, 750 thousandths of gold means that there are 750 parts of pure gold in 1000 parts of gold alloy. The old designation "carat" is also used for gold (pure gold is 24 carat). The precious metal alloy from which the object is made is assayed for one of the legal fineness standards and guaranteed by the application of a standard mark on the object. A distinction is made between new and used objects. Please find below an overview of the hallmarks that are used to identify silver and gold products below:

A hallmark is a UK term for a stamp indicating the origin of jewellery.

Q?

How do I change details in my account?

A.

To change details in your account, please go to My Account where you can change your personal information and address details, plus view your orders.

Q?

Is the NICHELLE JEWELLERY DESIGN eSTORE a genuine stockist?

A.

Yes, the NICHELLE JEWELLERY DESIGN eSTORE is our official website which sells genuine NICHELLE JEWELLERY DESIGN jewellery directly to consumers. Unfortunately due to the quality and popularity of NICHELLE JEWELLERY DESIGN jewellery we have become the subject of counterfeiters. By buying from the NICHELLE JEWELLERY DESIGN eSTORE you can be confident you are purchasing genuine jewellery.

Q?

Can you send me a catalogue/brochure?

A.

Unfortunately we cannot fulfil requests for brochures from the NICHELLE JEWELLERY DESIGN eSTORE. Please visit your local store or sign up to NICHELLE JEWELLERY DESIGN Club for all of the latest news and products.

Q?

Can I return an item purchased from the eSTORE to a NICHELLE JEWELLERY DESIGN store or stockist?

A.

It is not possible to return an item purchased from the NICHELLE JEWELLERY DESIGN eSTORE to a NICHELLE JEWELLERY DESIGN store or stockist. Please return all eSTORE orders to the eSTORE using the eSTORE returns policy.
Likewise it is not possible to return an item purchased from a NICHELLE JEWELLERY DESIGN store or stockist to the eSTORE.

Q?

I can’t sign into my account

A.

If you can’t sign into your account then please complete the following steps:

  • Check that you are using the same email address and password you registered with.
  • If you can’t remember your password, click on the 'forgotten password' link and type in your email address. We’ll then email you a password reminder.

If after this you still can’t sign in, please contact our NICHELLE JEWELLERY DESIGN eSTORE Contact Centre on  +442920619785  (Mon-Fri 08:00 – 18:00) or email sales@localhost:8888/nichelle providing as much detail as you can about the issues you are experiencing including screen shots of any error messages you get and what you’ve done so far to try to resolve it.

Q?

I’m having technical issues

A.

We recommend that you have the latest version of your operating system e.g. Windows, OSX and browser e.g. Safari, Firefox, Internet Explorer. If you are still experiencing issues then please contact the NICHELLE JEWELLERY DESIGN eSTORE Contact Centre on +442920619785 or email sales@localhost:8888/nichelle with the following information:

  • Details about the problem.
  • Screen shots of the error message.
  • Which web browser and version you are using.

Q?

Why must I create an account?

A.

Creating a NICHELLE JEWELLERY DESIGN account enhances your shopping experience and helps us speed up the ordering process for you. It also allows you to see your order history, track and trace your order, update your newsletter preferences and take advantage of exclusive offers.