Buying Jewellery Online
Frequently Asked Questions (FAQ) for Buying Jewellery Online
1. How do I know my ring size?
To determine your ring size, you can use a ring size chart available on our website or measure the diameter of a ring that fits you well. Alternatively, you can wrap a piece of string around your finger and measure the length with a ruler.
2. What materials do you use in your jewellery?
We use high-quality materials, including sterling silver, gold (yellow, white, and rose), and durable stainless steel, along with ethically sourced gemstones. Each product description will specify the materials used.
3. Can I return or exchange my jewellery if it doesn’t fit or I change my mind?
Yes! We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within [insert time frame, e.g., 30 days] for a full refund or exchange, provided the item is in its original condition.
4. How should I care for my jewellery?
To maintain the beauty of your jewelry, avoid exposure to harsh chemicals, and store it in a dry place. Clean your pieces regularly with a soft cloth and follow specific care instructions included with your order.
5. Is your jewellery hypoallergenic?
We strive to provide hypoallergenic options, especially in our sterling silver and stainless steel collections. If you have sensitive skin, please check the product details for information on materials used.
6. How do I place an order?
Simply browse our collection, select your desired items, choose any customization options (if available), and click “Add to Baskett.” Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details.
7. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.
8. How long will it take to receive my order?
Shipping times vary based on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days, with delivery taking an additional 2-3 business days.
9. Do you offer gift wrapping or special packaging?
Yes! We offer gift wrapping and special packaging options at checkout, perfect for making your purchase extra special for a loved one.
10. How can I contact customer service if I have more questions?
If you have any further questions, please feel free to contact our customer service team via email at sales@nichellejewellery.com or call us at +(44) 2920504014. We’re here to help!