Nichelle Jewellery Terms and Conditions

Terms & Conditions

The terms and conditions for use of the Nichelle Jewellery website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Disclaimer

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Nichelle Jewellery.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with current data protection laws. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

To view our privacy policy, please click here.

Website Errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Gift Cards

Our gift cards expire 2 years after the last use. Promotional gift card expiry periods may differ. Please check the terms and conditions for the offer. Only one gift card can be used per transaction online. The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.

Nichelle Jewellery is unable to replace  the card if it is lost or stolen.

If Your Gift Card was purchased through a third party affiliate, please click here to see the terms and conditions for Corporate Gift Cards.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Nichelle Jewellery.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with current data protection laws. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

To view our privacy policy, please click here.

Website Errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Gift Cards

Our gift cards expire 2 years after the last use. Promotional gift card expiry periods may differ. Please check the terms and conditions for the offer. Only one gift card can be used per transaction online. The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.

Nichelle Jewellery is unable to replace  the card if it is lost or stolen.

If Your Gift Card was purchased through a third party affiliate, please click here to see the terms and conditions for Corporate Gift Cards.

Orders

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
  • Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.

All orders can be placed via our client support team who can be contacted by clicking here.

Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.

All orders received online at Nichelle Jewellery are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Express Delivery, they will normally be delivered within 1-2 working days.

Where any products have a longer delivery time of 48 hours, our client support team will contact you by email to confirm the approximate date of despatch.

Delivery times stated are subject to order approval. Please visit our delivery page for complete information.

 

Business Sales

Sales of goods by the group are for personal use only and as such a VAT invoice will not be provided unless specifically requested.

If you have a business need to purchase items from us please contact our online team who will confirm if approval can be obtained for the sale. If approved, we will be able to issue a VAT invoice to the company acquiring the goods otherwise the VAT invoice will be in the name of the individual entering into the sale.

 

Cancellations

If you change your mind about a purchase you have made through our website or by phone or via a device in-store or through our PayByLink, you have the right to cancel the purchase at any time up to 30 days from the day after the item was delivered to you. If the item is unused, in its original packaging when returned to us and accompanied by a valid proof of purchase, we will offer a full refund of the purchase price and any outbound delivery costs that have been charged at the standard rate. The costs of any non-standard delivery charges will not be refunded and you will have to pay the costs of returning the item to us. We are also happy to exchange your item within 30 days from the date of despatch. If you choose to exchange your item outside of the 30 day refund period, a refund will not be offered for the exchanged item unless the product is faulty.

 

Missing Parcel or Items

If your parcel has not arrived within 5 working days from receipt of your dispatch email, please contact one of our team straightaway. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please contact one of our team immediately to allow us to investigate further. You need to contact us within 7 days of receiving your delivery and please retain all packaging.

Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation and any claim against us for the lost item will be rejected.

UK Deliveries

For all UK orders, placed before midday we will attempt to deliver your order within 3 working days. Large items may take up to a further 60 working hours to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.

Delivery Address

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.

Copyright Trade Marks and Site Content

Nichelle Jewellery and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Nichelle Jewellery press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

Disclaimers

This site is provided on an “as is” basis without making any warranties or representations of any kind with respect to this site or its contents and Nichelle Jewellery disclaims all such representations or warranties. In addition Nichelle Jewellery makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Nichelle Jewellery for matters which may not be excluded under any applicable national law.

Neither Nichelle Jewellery nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Nichelle Jewellery does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

The Nichelle Jewellery cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.